Guest Services & Time Attendance Supervisor

Bluespec Holdings; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® is seeking a Guest Experience Supervisor (Front Desk Supervisor) to lead our front desk team in Johannesburg. You will oversee check-in/check-out, accuracy of billing, and guest communications, ensuring a warm, efficient guest experience from arrival to departure.

Ideal candidates have supervisory experience, a high school diploma or GED, and at least 1 year in guest services. This role is on-site and requires a professional, guest-focused approach.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• Supervisory experience preferred.

Responsibilities

• Process guest check-ins and check-outs with accuracy and courtesy.
• Lead Front Desk team, coach staff, and ensure service standards.
• Ensure guest billing, payments, and records are accurate and secure.
• Maintain guest privacy and a professional, welcoming environment.

Skills

Supervisory exp

Guest relations

Education

High school diploma or GED

Job description

Protea Hotels by Marriott® is seeking a Guest Experience Supervisor (Front Desk Supervisor) to lead our front desk team in Johannesburg. You will oversee check-in/check-out, accuracy of billing, and guest communications, ensuring a warm, efficient guest experience from arrival to departure.

Ideal candidates have supervisory experience, a high school diploma or GED, and at least 1 year in guest services. This role is on-site and requires a professional, guest-focused approach.