Senior Guest Experience & Concierge Lead

Placements24; Gauteng; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Protea Hotels by Marriott in Illovo, South Africa, seeks a Guest Experience Expert to manage guest interactions, assist with check-in/check-out, and coordinate services to ensure memorable stays. You will respond to requests, uphold safety standards, and contribute to seamless front desk operations.

You will work with other departments, maintain professional appearance and communications, and support a welcoming environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilités

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property processes.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs and ask questions to understand them better.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay and local area attractions.
• Provide assistance to individuals with disabilities within guidelines.

Formation

High school diploma or G.E.D. equivalent

Outils

Fidelio

PMS

OPERA

FOSSE

Description du poste

Protea Hotels by Marriott in Illovo, South Africa, seeks a Guest Experience Expert to manage guest interactions, assist with check-in/check-out, and coordinate services to ensure memorable stays. You will respond to requests, uphold safety standards, and contribute to seamless front desk operations.

You will work with other departments, maintain professional appearance and communications, and support a welcoming environment.