Guest Experience Concierge: Create Memorable Stays

Protea Hotels by Marriott®; Durban; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Protea Hotels by Marriott® in Durban is seeking a Guest Experience Expert to welcome guests, handle check-ins/outs, and ensure a memorable stay. You’ll move around the floor, assist with requests, and help maintain high service standards in a fast-paced hotel environment.

You will process operational tasks, complete reports, and share local recommendations to guests while upholding confidentiality and professional appearance as part of our team.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Processing operational needs and addressing guest requests.
• Completing reports and sharing highlights of the local area with guests.

Education

High school diploma or G.E.D. equivalent

Job description

Protea Hotels by Marriott® in Durban is seeking a Guest Experience Expert to welcome guests, handle check-ins/outs, and ensure a memorable stay. You’ll move around the floor, assist with requests, and help maintain high service standards in a fast-paced hotel environment.

You will process operational tasks, complete reports, and share local recommendations to guests while upholding confidentiality and professional appearance as part of our team.