Concierge & Guest Services Supervisor

Placements24; Johannesburg; Hybrid; ZAR 210,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Discounts on hotel stays & dining

Growth opportunities in guest services

Job summary

Placements24 is seeking a Concierge & Guest Services Supervisor to enhance the guest experience at a Randburg hotel. You will supervise a small team, manage guest requests, and coordinate reservations for dining, entertainment and transportation, delivering local knowledge and personalized service.

The role requires strong interpersonal and communication skills, a polished demeanor, and proficiency with hotel reservation systems.

Qualifications

• Minimum of 3 years in concierge or guest services.
• Supervisory experience preferred.
• Deep knowledge of Randburg area and attractions.
• Excellent interpersonal, communication and problem-solving skills.
• Professional demeanor with a passion for service.
• Proficient in hotel reservation systems and general computer skills.

Responsibilities

• Supervise the Concierge and Guest Services team.
• Anticipate guest needs and handle reservations.
• Provide local recommendations and information.
• Manage guest requests with prompt resolution.
• Maintain relationships with vendors and service providers.
• Handle guest feedback and service recovery professionally.

Skills

Interpersonal Skills

Communication

Problem Solving

Guest Service

Leadership

Tools

Hotel reservation systems

Job description

About the Role

Our client is looking for a highly personable and resourceful Concierge & Guest Services Supervisor to enhance the guest experience at their esteemed hotel in Randburg . This role is central to creating memorable stays by anticipating guest needs and providing exceptional local knowledge and personalized service. You will supervise a small team, manage guest requests, coordinate services, and act as the primary point of contact for inquiries regarding dining, entertainment, and transportation. This is a wonderful opportunity for a dedicated hospitality professional to lead guest services in a vibrant urban setting, ensuring every guest feels welcomed and well-cared for.

Key Responsibilities

• Supervise the Concierge and Guest Services team, providing guidance and support.
• Anticipate and respond to guest needs, making reservations for dining, entertainment, and transportation.
• Provide expert recommendations and information on local attractions, activities, and services.
• Manage guest requests efficiently and effectively, ensuring prompt resolution.
• Maintain relationships with external vendors and service providers.
• Handle guest feedback and service recovery with professionalism and empathy.

Requirements

• Minimum of 3 years of experience in a concierge or guest services role, with supervisory experience preferred.
• Extensive knowledge of the Randburg area and surrounding attractions.
• Exceptional interpersonal, communication, and problem-solving skills.
• A polished and professional demeanor with a genuine passion for service.
• Proficiency in hotel reservation systems and general computer skills.
• Ability to multitask and perform well under pressure.

Benefits

• Competitive salary and potential for gratuities and performance-based incentives.
• Comprehensive health and wellness benefits.
• Employee discounts on hotel accommodations and dining facilities.
• Opportunities for training and professional growth in guest relations.
• A stimulating work environment dedicated to creating outstanding guest experiences.