Guest Reservations Specialist

Palala Boutique Game Lodge & Spa; Lephalale; On-site; ZAR 140,000 - 200,000; Full time

Job summary

Palala Boutique Game Lodge & Spa in Lephalale seeks a proactive Reservationist to join our Front Office team. You will handle reservations via phone, email and online channels, ensuring accuracy and guest satisfaction.

You will input reservations using Opera or similar PMS, know room types and rates, and coordinate with Front Office, Housekeeping and Sales to keep operations smooth. Upsell add-ons to maximize revenue while delivering excellent service.

Qualifications

• 1–2 years of experience in hotel reservations or front office operations (preferred).
• Proficiency in hotel management systems (Opera, Protel, or similar).
• Excellent verbal and written communication skills.

Responsibilities

• Handle all room reservation enquiries via telephone, email, and online platforms promptly and professionally.
• Accurately input and manage reservations using the hotel’s PMS system (OPERA).
• Maintain up-to-date knowledge of room types, rates, promotions, and special packages.
• Record guest details and preferences to ensure a personalized experience.
• Coordinate with Front Office, Housekeeping, and Sales departments to support smooth operations.
• Upsell room categories and add-on services to maximize revenue.
• Respond to guest queries and requests courteously and efficiently.
• Adhere to hotel policies and standard operating procedures at all times.

Skills

Hotel PMS Protel/Opera

Customer service

Communication skills

Job description

Palala Boutique Game Lodge & Spa in Lephalale seeks a proactive Reservationist to join our Front Office team. You will handle reservations via phone, email and online channels, ensuring accuracy and guest satisfaction.

You will input reservations using Opera or similar PMS, know room types and rates, and coordinate with Front Office, Housekeeping and Sales to keep operations smooth. Upsell add-ons to maximize revenue while delivering excellent service.