Hotel Concierge

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Diversity of clientele

Employee discounts on hotel services

Comprehensive medical aid

Prestigious work environment

Job summary

Placements24 in Mahikeng seeks a sophisticated Hotel Concierge to be the guest’s first point of contact, handling reservations, transport, and itinerary planning with discretion and impeccable service. You will use deep local knowledge to recommend attractions and dining, coordinate with hotel departments, and ensure every stay is seamless and memorable.

Previous concierge or guest-facing experience is preferred; a polished demeanor and strong communication are essential in this luxury

Qualifications

• Previous experience as Hotel Concierge or guest-facing role.
• Excellent knowledge of local area, restaurants, attractions, and transport options.
• Outstanding communication, interpersonal, and problem-solving skills.
• Professional demeanor and discretion.

Responsibilities

• Assist guests with reservations, recommendations, and travel arrangements.
• Provide expert advice on local attractions, dining, entertainment, and activities.
• Manage guest inquiries and resolve issues efficiently and courteously.
• Maintain up-to-date knowledge of hotel services and local events.
• Coordinate with other hotel departments to ensure guest satisfaction.

Skills

Guest relations

Hospitality

Discretion

Communication

Tools

Concierge software

MS Office

Job description

About the Role

Our client is seeking a sophisticated and proactive Hotel Concierge to join their esteemed team in Mahikeng . In this role, you will be the primary point of contact for guests, providing personalized service and assistance with a wide array of requests, from dining reservations and transportation arrangements to local recommendations and itinerary planning. You will play a crucial part in ensuring guests have an exceptional and seamless experience during their stay, embodying the highest standards of hospitality and discretion. This position requires an individual with extensive local knowledge and impeccable service etiquette.

Key Responsibilities

• Assist guests with a diverse range of requests, including reservations, recommendations, and travel arrangements.
• Provide expert advice on local attractions, dining, entertainment, and activities.
• Manage guest inquiries and resolve issues efficiently and courteously.
• Maintain up-to-date knowledge of hotel services and local events.
• Coordinate with other hotel departments to ensure guest satisfaction.

Requirements

• Previous experience as a Hotel Concierge or in a similar guest-facing role.
• Excellent knowledge of the local area, including restaurants, attractions, and transport options.
• Outstanding communication, interpersonal, and problem-solving skills.
• Professional demeanor and a high level of discretion.
• Proficiency in concierge software and standard office applications.

Benefits

• Competitive salary package.
• Opportunities to engage with a diverse clientele.
• Employee discounts on hotel services.
• Comprehensive medical aid.
• A prestigious work environment focused on luxury hospitality.