Guest Experience & Service Leader

The Capital; Umhlanga Rocks; On-site; ZAR 89,000 - 134,000; Full time

Job summary

The Capital Hotels is seeking a Guest Relations Officer to supervise guest services and administration across rooms, conferences and F&B. You will support revenue growth and uphold service standards while maintaining guest dignity and integrity.

Ideal candidates have hospitality qualifications, prior guest relations experience, and a hands-on, proactive approach with excellent communication and teamwork skills.

Qualifications

• Matric or equivalent is required.
• Hospitality management qualification or similar preferred.
• Experience in guest relations essential.
• Hands-on problem-solving and ability to stay calm under pressure.
• Excellent communication and active listening skills.

Responsibilities

• Supervise and control all guest services and related administration.
• Maximise accommodation, conference and F&B revenues to achieve forecasts.
• Operate within Rooms Division with front office duties.
• Provide friendly, professional service while maintaining dignity and integrity.

Skills

Problem solving

Calm under pressure

Customer service

Active listening

Communication

Team player

Leadership

Interpersonal skills

Proactive approach

Education

Matric

Hospitality management qualification

Relevant hospitality qualification

Tools

Protel HMS

Job description

The Capital Hotels is seeking a Guest Relations Officer to supervise guest services and administration across rooms, conferences and F&B. You will support revenue growth and uphold service standards while maintaining guest dignity and integrity.

Ideal candidates have hospitality qualifications, prior guest relations experience, and a hands-on, proactive approach with excellent communication and teamwork skills.