Senior Luxury Hotel Manager - Guest Experience Lead

ARVO; Franschhoek; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

ARVO in Franschhoek, Western Cape, is seeking an exceptional Hotel Manager to lead daily hotel operations and deliver outstanding guest experiences. This senior leadership role requires strong marketing, operational and people management skills to drive service quality and financial performance.

The successful candidate will oversee sales, housekeeping, front office, HR and finance, manage budgets, ensure health and safety, develop staff, and continuously improve guest satisfaction in a

Qualifications

• Minimum 5 years of senior management experience within the hospitality industry.
• Fluency in both Afrikaans and English.
• Experience in revenue management, including optimizing bookings during high and low seasons.
• Strong people management skills, with the ability to motivate, train and develop a team.
• Ability to effectively manage and resolve conflict.
• Strong analytical skills.
• High levels of integrity.
• Energy and ambition to perform under pressure in a fast-paced environment.
• Ability and willingness to travel internationally.

Responsibilities

• Oversee the day-to-day hotel operations.
• Manage and coordinate sales and marketing, housekeeping, front office, tour guides, leisure services, human resources and finances.
• Manage budgets and achieve agreed financial targets.
• Monitor quality standards across all areas of the hotel.
• Ensure health and safety standards are maintained.
• Drive the motivation, development and performance management of staff.
• Build a strong, motivated and service-focused team.
• Manage guest expectations and oversee the resolution of all customer feedback.
• Identify opportunities to continuously improve hotel performance and the guest experience.

Job description

ARVO in Franschhoek, Western Cape, is seeking an exceptional Hotel Manager to lead daily hotel operations and deliver outstanding guest experiences. This senior leadership role requires strong marketing, operational and people management skills to drive service quality and financial performance.

The successful candidate will oversee sales, housekeeping, front office, HR and finance, manage budgets, ensure health and safety, develop staff, and continuously improve guest satisfaction in a