Guest Experience Manager — Elevate Stays & Loyalty

Placements24

Benoni

On-site

ZAR 300,000 - 480,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Retirement benefits

Employee discounts

Career advancement

Job summary

Placements24 in Benoni seeks a polished Guest Relations Manager to elevate the guest experience by coordinating with the front desk, housekeeping, and F&B teams. The role focuses on personalized service, anticipating guest needs, and resolving issues promptly to foster loyalty and positive reviews.

Requirements include a minimum of 3 years in guest relations or front desk management, exceptional communication, and proficiency with PMS software.

Qualifications

3+ years in guest relations, front desk management, or a similar customer-facing role in hospitality.
Excellent communication, interpersonal, and problem-solving skills.
Strong professionalism and customer service orientation.

Responsibilities

Oversee the guest experience, ensuring all guest needs and requests are met efficiently and courteously.
Manage the front desk operations during shifts, ensuring smooth check-in and check-out processes.
Handle guest complaints and feedback with empathy and professionalism, resolving issues to ensure satisfaction.
Develop and implement strategies to enhance guest loyalty and encourage repeat business.
Liaise with other hotel departments to coordinate guest services and special requests.
Maintain up-to-date knowledge of hotel offerings, local attractions, and services to assist guests effectively.