Guest-Focused Waiter | Growth & Staff Housing

Harbour Square; Hermanus; On-site; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Staff housing options and access to on

Staff facilities access

Job summary

Harbour House Harmanus is seeking a Waiter/Waitron to join the front of house team in Hermanus. You will provide friendly, timely service, take orders, and serve food and beverages, ensuring guests have a positive dining experience.

You will be attentive to guest needs, capture orders on Micros, and assist with maintaining a smooth restaurant operation during breakfast, lunch, and dinner shifts.

Qualifications

• Familiarity with restaurant duties and procedures.
• Ability to read, write and converse in English.
• Strong attention to detail and problem-solving ability.
• Team player with relationship-building skills.
• Dependable, adaptable and guest-focused.

Responsibilities

• Welcome and seat guests where applicable.
• Present menus, answer questions and inform guests of daily specials.
• Take accurate orders, noting customisations, and capture them on Micros.
• Serve food and beverages, including specialty dishes at tables when required.
• Check in with guests during meals and resolve issues promptly.
• Clear tables, reset them and maintain a clean dining area.
• Upsell other outlets, accommodation and tourism services.
• Prepare restaurant for breakfast, lunch and dinner service.
• Ensure guests are of legal drinking age before serving alcohol.
• Handle complaints and guest requests professionally.
• Prepare bills, process payments and give accurate change.
• Balance payments and bills at the end of each shift.

Skills

Attention to detail

Problem solving

Guest-focused

Team player

Read/write/speak English

Education

Grade 12 or equivalent

Tools

Opera experience

Job description

Harbour House Harmanus is seeking a Waiter/Waitron to join the front of house team in Hermanus. You will provide friendly, timely service, take orders, and serve food and beverages, ensuring guests have a positive dining experience.

You will be attentive to guest needs, capture orders on Micros, and assist with maintaining a smooth restaurant operation during breakfast, lunch, and dinner shifts.