Waiter

Harbour Square; Hermanus; On-site; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Staff housing options and access to on

Staff facilities access

Job summary

Harbour House Harmanus is seeking a Waiter/Waitron to join the front of house team in Hermanus. You will provide friendly, timely service, take orders, and serve food and beverages, ensuring guests have a positive dining experience.

You will be attentive to guest needs, capture orders on Micros, and assist with maintaining a smooth restaurant operation during breakfast, lunch, and dinner shifts.

Qualifications

• Familiarity with restaurant duties and procedures.
• Ability to read, write and converse in English.
• Strong attention to detail and problem-solving ability.
• Team player with relationship-building skills.
• Dependable, adaptable and guest-focused.

Responsibilities

• Welcome and seat guests where applicable.
• Present menus, answer questions and inform guests of daily specials.
• Take accurate orders, noting customisations, and capture them on Micros.
• Serve food and beverages, including specialty dishes at tables when required.
• Check in with guests during meals and resolve issues promptly.
• Clear tables, reset them and maintain a clean dining area.
• Upsell other outlets, accommodation and tourism services.
• Prepare restaurant for breakfast, lunch and dinner service.
• Ensure guests are of legal drinking age before serving alcohol.
• Handle complaints and guest requests professionally.
• Prepare bills, process payments and give accurate change.
• Balance payments and bills at the end of each shift.

Skills

Attention to detail

Problem solving

Guest-focused

Team player

Read/write/speak English

Education

Grade 12 or equivalent

Tools

Opera experience

Job description

This role forms part of the front of house food and beverage team at Harbour House Harmanus, within the Village n Life hospitality group.

The Role

As a Waiter / Waitron you'll provide friendly and timely service, taking orders and serving food and beverages to ensure guests enjoy their dining experience. You'll be attentive to guest needs, manage accurate orders on Micros and support the smooth running of the restaurant.

Key Responsibilities

• Welcome and seat guests where applicable
• Present menus, answer questions and inform guests of daily specials
• Take accurate orders, noting customisations, and capture them on Micros
• Serve food and beverages, including specialty dishes at tables when required
• Check in with guests during meals and resolve issues promptly
• Clear tables, reset them and maintain a clean dining area
• Upsell other outlets, accommodation and tourism services
• Prepare restaurant for breakfast, lunch and dinner service
• Ensure guests are of legal drinking age before serving alcohol
• Handle complaints and guest requests professionally
• Prepare bills, process payments and give accurate change
• Balance payments and bills at the end of each shift

What We're Looking For

• Grade 12 or equivalent
• Familiarity with restaurant duties and procedures
• Opera experience advantageous
• Ability to read, write and converse in English
• Strong attention to detail and problem-solving ability
• Team player with relationship-building skills
• Dependable, adaptable and guest-focused

What We Offer

• A guest-facing role at Harbour House Hermanus in Hermanus
• Growth and training opportunities within Village n Life
• Staff housing options and access to staff facilities
• Competitive package aligned with experience