Waitron

SkillsMap; Worcester; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Sun International invites applications for a Waiter to join our Food & Beverage team at Golden Valley Casino in Worcester. You will deliver exceptional service in restaurant operations, banqueting, and on the casino floor, ensuring SOP compliance and professional execution.

The role requires 2 years of waiter experience, Grade 12 or equivalent, and a strong focus on customer satisfaction, upselling, and teamwork in a busy hospitality setting.

Qualifications

• Grade 12 preferred (with relevant experience).
• 2 years previous experience as a waiter.
• Strong customer service and communication skills are essential.

Responsibilities

• Prepare mise-en-place and set up for service.
• Take guest orders accurately and timeously.
• Explain menu items and make beverage recommendations.
• Set up and break down for functions when required.
• Ensure cleanliness and compliance with health and safety standards.
• Operate in line with SOPs and report any issues.

Skills

Customer focus

Team player

Communication

Ownership

Problem solving

Accountability

Continuous improvement

Transparency

Education

Grade 12

Tools

Cashiering Software

POS Systems

Basic Computer Literacy

Job description

Job Reference Number: SI-1218
Department: F&B : Management
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 14
Salary: Market Related Situated in the picturesque Breede River Valley, and only an hour’s drive from Cape Town, the Golden Valley Casino is one of the most intimate casinos in the Western Cape. Whether you are in town for a small conference, travelling through Worcester or planning a weekend gaming getaway, this Worcester Casino will give you a taste of friendly Boland hospitality.

Job Description

Job Purpose

Sun International is looking for a Waiter to join our Food & Beverage team. The successful candidate will be responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed.

Key Performance Areas

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Set-up and break down for functions in line with event requirements and start times (when required)
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations Participate in stock takes
• Resolve or report on any anomalies to the required standards
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards beverages and menu items

Job Requirements

Education

Grade 12 preferred (with relevant experience)

Experience

2 years previous experience as a waiter

Skills and Knowledge

Behavioural:

• Deep customer and market understanding
• Responsive to customer feedback
• Demonstrate end‑to‑end ownership for resolving customer problems
• Accountability
• Continuous improvement
• Transparency
• Collaborative and a team player
• Clear communicator
• Takes ownership

Technical:

• Food & Beverage Product Knowledge
• Food Service
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.