Resort Ops Lead: Guest Experience & Team

The Beekman Group; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Autograph Collection’s African Pride Melrose Arch in Johannesburg seeks a Guest Experience Supervisor to coordinate check-ins, balance accounts, and ensure exceptional service. You will train and coach team members, manage daily reports, and uphold safety procedures.

You will handle payments, verify room charges, assist guests with requests, and maintain brand standards across guest relations. This role requires leadership and a passion for premier hospitality.

Qualifications

• Minimum high school diploma or GED.
• Excellent customer service and communication skills.
• Ability to balance cash and process payments accurately.

Responsibilities

• Check-in/check-out processing and guest verification.
• Handle payments, room charges, and billing inquiries.
• Maintain daily logs and cash/credit controls.
• Coach and mentor team members on service standards and procedures.
• Ensure safety and security policies are followed.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Safety orientation

Education

High school diploma or GED

Tools

Fidelio

OPERA

PMS

Job description

The Autograph Collection’s African Pride Melrose Arch in Johannesburg seeks a Guest Experience Supervisor to coordinate check-ins, balance accounts, and ensure exceptional service. You will train and coach team members, manage daily reports, and uphold safety procedures.

You will handle payments, verify room charges, assist guests with requests, and maintain brand standards across guest relations. This role requires leadership and a passion for premier hospitality.