Guest Experience Reservations Specialist

Staff Unlimited Recruitment; Gqeberha; On-site; Full time

Job summary

A recruitment agency is seeking a Reservationist to manage booking enquiries and ensure a seamless customer experience. The candidate should possess excellent communication skills, attention to detail, and experience in hospitality or reservations. Responsibilities include capturing and managing reservations, upselling services, and processing payments. Candidates should have a Grade 12 qualification and ideally some experience with Opera PMS. This role offers an opportunity to thrive in a dynamic environment focused on customer satisfaction.

Qualifications

• 1–2 years’ experience in reservations, front office, or hospitality.
• Experience with Opera PMS is preferred.

Responsibilities

• Handle all booking enquiries with professionalism.
• Capture and manage reservations accurately.
• Upsell rooms and packages to maximize revenue.
• Reconcile credit card transactions.
• Assist with Accounts Receivable invoicing.

Skills

Strong verbal and written communication skills

Professional telephone etiquette

Good computer literacy (MS Office)

Experience working on Opera PMS

High attention to detail and accuracy

Ability to multitask and work under pressure

Strong customer service skills

Sales and upselling ability

Education

Grade 12 (Matric)

Hospitality qualification

Tools

PMS (Opera)

MS Office

Job description

A recruitment agency is seeking a Reservationist to manage booking enquiries and ensure a seamless customer experience. The candidate should possess excellent communication skills, attention to detail, and experience in hospitality or reservations. Responsibilities include capturing and managing reservations, upselling services, and processing payments. Candidates should have a Grade 12 qualification and ideally some experience with Opera PMS. This role offers an opportunity to thrive in a dynamic environment focused on customer satisfaction.