Guest Experience & Reservations Specialist

Fairmont Hotels & Resorts; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fairmont Hotels & Resorts in Cape Town is looking for Reservation staff who will provide professional and friendly service, manage reservations accurately, and ensure guest satisfaction. Key responsibilities include answering inquiries, handling bookings, and collaborating with various departments.

Ideal candidates should possess a Grade 12 qualification and have prior experience in reservations, as well as proficiency in English. Familiarity with Opera and Microsoft Office is essential.

Qualifications

• Prior experience in Reservations required.
• Proficient in English (Verbal, Written, Reading).
• Self-motivated with effective decision-making skills.

Responsibilities

• Provide professional, friendly service and answer inquiries.
• Manage reservations and ensure accurate quotes.
• Work collaboratively across departments.

Skills

Interpersonal relationship development

Customer service skills

Numerical skills

Education

Grade 12 or equivalent

Hospitality Management qualification

Tools

Opera Property Management System

Microsoft Office Suite

Dine plan experience

Job description

Fairmont Hotels & Resorts in Cape Town is looking for Reservation staff who will provide professional and friendly service, manage reservations accurately, and ensure guest satisfaction. Key responsibilities include answering inquiries, handling bookings, and collaborating with various departments.

Ideal candidates should possess a Grade 12 qualification and have prior experience in reservations, as well as proficiency in English. Familiarity with Opera and Microsoft Office is essential.