Reservationist

Phoenix Recruitment Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Phoenix Recruitment Limited has an exciting opening for an experienced Reservationist at a luxury hotel in Cape Town. You will manage reservation inquiries, confirm bookings, and liaise with front desk and other departments to ensure guest satisfaction.

You will handle availability, rates, and special requests, process cancellations and rebookings, and provide outstanding service in a fast-paced environment.

Qualifications

• Grade 12 or equivalent is required.
• Formal hospitality qualification is required.
• Minimum of 3 years’ solid experience within a large 4/5-star hotel environment.
• Experience in hotel reservations, front office, event coordination essential.
• Proficiency in Microsoft Office and Opera essential.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills with a positive attitude.
• Excellent email and telephone etiquette, both verbal and written.

Responsibilities

• Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
• Provide clients with information regarding availability, rates, and room types.
• Process and confirm reservations, including special requests and requirements.
• Coordinate with housekeeping and front desk to ensure smooth guest experiences.
• Resolve customer inquiries, concerns, and changes to bookings promptly.
• Maintain and update reservation records in the system.
• Collaborate with Front Desk, Sales, and other departments for seamless guest experience.
• Assist with cancellations, no-shows, and rebooking as necessary.
• Provide outstanding customer service and ensure customer satisfaction.
• Liaise with clients, sales team and operational departments.
• Allocate payments and perform daily banking tasks.
• Prepare daily reports.
• Perform other duties as required.

Skills

Communication

Interpersonal skills

Customer service

Detail-oriented

Multitasking

English fluency

Teamwork

Conflict management

Education

Grade 12

Formal hospitality qualification

Tools

Opera PMS

Microsoft Office

Job description

Large luxury Hotel in Cape Town is looking for an experienced and diligent Reservationist.

Reporting to the Reservations Manager the successful incumbent will play a crucial role in managing booking inquiries, providing accurate information, and ensuring smooth reservation processes to clients.

This is an excellent opportunity for individuals who are methodical, efficient, and passionate about service delivery within a pressurized environment.

Duties:

• Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
• Provide clients with information regarding availability, rates, and room types (or other relevant products/services).
• Process and confirm reservations, including special requests and requirements.
• Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences
• Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.
• Maintain and update reservation records in the system.
• Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.
• Assist with cancellations, no-shows, and rebooking’s as necessary.
• Provide outstanding customer service and ensure customer satisfaction.
• Liaise with clients, sales team and operational departments
• Allocation of payments and banking daily
• Prepare daily reports
• Perform other duties and tasks as operationally required

Requirements:

• Grade 12
• A formal hospitality qualification
• Minimum of 3 years’ solid experience within a LARGE 4/5-star hotel environment
• Experience in hotel reservations, front office, event coordination essential.
• Proficiency in Microsoft Office and Opera essential
• Ability to work efficiently in a fast-paced environment
• Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
• Strong communication and interpersonal skills,
• Strong planning, organizing and administration skills
• Detail-oriented with excellent multitasking abilities.
• Well versed and fluency in the English language (additional languages a plus).
• Excellent email and telephone etiquette both verbal and written
• Ability to operate in a fast paced, pressurised work environment
• Critical thinking skills
• Ability to multitask with excellent planning and organizational skills. and attention to detail.
• Ability to manage conflict and challenging situations with respect and confidence
• Ability to work flexible hours, including weekends and public holidays as per operational requirements
• Strong attention to detail and efficiency pertaining to area of responsibility.
• Flexibility to work on weekends, public holidays as per operational requirements.
• Perform other duties and tasks as operationally required but not limited to.
• Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.