Guest Experience & Operations Manager

HotelJobs; Franschhoek; On-site; ZAR 210,000 - 300,000; Full time

Job summary

Sterrekopje is seeking a Duty Manager/Host to elevate guest experiences at our luxury wellness retreat and hotel near Franschhoek. You’ll oversee guest arrivals, host rituals, coordinate with departments, and ensure smooth daily operations with a focus on service quality.

The role requires a minimum of 3 years’ Duty Manager experience, a 5* hospitality background, and a proactive, team-oriented mindset. Shifts include night coverage and a local driver’s license is needed.

Qualifications

• Matric is required; a tertiary qualification in Hospitality or Hotel Management is preferred.
• Minimum of 3 years Duty Manager or Assistant Hotel Management experience.
• Previous 5-star hotel experience is highly desirable.
• Valid driver’s license is required and Protel/MS Office proficiency expected.
• First Aid/Fire Fighting/Health & Safety certification is advantageous.

Responsibilities

• Guest Experience & Hosting: greet, orientate and support guests throughout their stay.
• House & Daily Flow Oversight: coordinate daily rhythm with teams and monitor upkeep.
• Stock & Ordering Oversight: manage inventory, stock-takes and purchasing for shop and OE.

Skills

Duty Manager experience

5* hotel experience

Customer service

Education

Matric

Hospitality/Hotel Management degree or diploma

Tools

Protel

MS Office

Job description

Sterrekopje is seeking a Duty Manager/Host to elevate guest experiences at our luxury wellness retreat and hotel near Franschhoek. You’ll oversee guest arrivals, host rituals, coordinate with departments, and ensure smooth daily operations with a focus on service quality.

The role requires a minimum of 3 years’ Duty Manager experience, a 5* hospitality background, and a proactive, team-oriented mindset. Shifts include night coverage and a local driver’s license is needed.