Duty Manager / Host

Craven Cottage CC; Franschhoek; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A luxury hospitality establishment in Franschhoek seeks an experienced Duty Manager to enhance guest experiences and oversee hotel operations. Responsibilities include managing check-ins and check-outs, coordinating with teams for seamless guest arrival, and ensuring inventory for daily needs. Ideal candidates should possess a tertiary qualification in Hospitality, experience in a 5-star hotel, and strong teamwork skills. The position requires flexibility to work shifts, including nights, and preference for candidates from the Franschhoek area.

Qualifications

• Minimum of 3 years Duty Manager or Assistant Hotel Management experience.
• 5-star hotel experience required.
• Certificate in First Aid/Fire Fighting/Health and Safety is advantageous.

Responsibilities

• Ensure guest experiences are positively managed and executed.
• Coordinate public space readiness and guest activities.
• Oversee inventory and ordering functions.

Skills

Hospitality management

Guest relations

Team collaboration

Attention to detail

Problem-solving

Adaptability

Education

Tertiary qualification in Hospitality or Hotel Management

Matric

Tools

Protel

MS Office

Job description

Duties:

Guest Experience & Hosting:

Ensuring every detail of guest stay is thoughtfully supported, beautifully executed and energetically held.

Act as guest’s anchor during their stay, responsible for translating the intention into lived experience.

Warmly welcome and orientate guests on arrival

Hold and guide the flow of check-ins and check-outs

Ensure all departments are aligned for guest arrivals and key rituals

Conduct final room checks in collaboration with the Housekeeping Manager

Update bookings, guest records and manage extensions changes of stay

Schedule or adjust rituals, rhythms and experiences during a guest's stay

Liaise with external practitioners where needed

Coordinate additional activities, transfers and reservations

Oversee readiness of public guest spaces, alongside the Housekeeping Manager

Ensure guest purchases from the Farm Shop and Atelier are processed and recorded with care

Maintain and manage guest golf cart cleanliness and readiness

House & Daily Flow Oversight:

Serve as the connection point between guests and internal teams

Guide the daily rhythm and energy of the house in collaboration with department leads

Identify and report maintenance issues and follow through to resolution

Maintain awareness of house environment, flow, and guest presence

Support activity setups and shared spaces with attentiveness and foresight

Hold a calm, clear presence within the team, flag concerns or tensions early and constructively

Ensure alignment with the standards and spirit of Sterrekopje in all touchpoints

Stock & Ordering Oversight:

Oversees several essential inventory and ordering functions to ensure the house flows seamlessly and guest needs are anticipated.

Monthly stock takes of the Farm Shop and Operating Equipment (OE)

Weekly checks to identify replenishment needs

Maintain and update digital inventory records (Tall Order, Teams, etc.)

Place and manage orders for:

• Guest stationery and amenities
• Candles
• Atelier Studio supplies
• Specific guest requests or ad hoc items

Stock should be stewarded consciously – balancing practicality with creativity, reducing waste, and ensuring readiness without excess.

Guiding Principles:

Embody the tone and values – holding professionalism and presence in equal measure.

Acting with presence and integrity

Taking full accountability for responsibilities held

Leading with discernment and care

Working in harmony with the team

Requirements:

• Matric
• Tertiary qualification in Hospitality or Hotel Management
• Minimum of 3 years Duty Manager or Assistant Hotel Management experience
• Previous 5* Hotel experience
• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
• Valid Driver’s license
• Computer skills including proficiency in the use of Protel & MS Office
• Sustainable quality and attention to detail
• Innovation for results
• Initiative and change agent
• Teamwork, cross organisational collaboration and building high performance teams
• Managing uncertainty (ambiguity) and adaptability
• Ability to work shifts including night shift.
• Personal and professional integrity of the highest standard
• Preference will be given to candidates from Franschhoek and neighbouring areas