Guest Experience Leader: Restaurant Supervisor

Red Ember Recruitment; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Red Ember Recruitment is seeking an experienced Restaurant Supervisor for a prestigious Stellenbosch hotel. You will oversee daily restaurant operations, lead and support the team, and ensure consistently high guest service standards.

The ideal candidate has a hospitality background, strong leadership and communication skills, and a hands-on approach to restaurant operations. You will manage staff, handle guest queries, monitor stock, and coordinate service with the kitchen and bar.

Qualifications

• Hospitality qualification and Matric required.
• Minimum one year experience as Restaurant Supervisor.
• WSET Level 1 advantageous.
• Ability to handle guest complaints and make decisions.
• Able to work shifts (late & early) and weekends.
• Good knowledge of food, wine and waiter skills.
• Barista skills are required.
• Ability to control stock and perform monthly stock take.
• Strong communication skills and telephone etiquette.
• Willing to help out where needed.
• Customer service oriented.
• Able to work under pressure.
• Symphony experience is required.

Responsibilities

• Oversee daily restaurant operations, ensuring smooth service.
• Lead, supervise, motivate and support the restaurant team to high service standards.
• Coordinate staff shifts, allocate duties and ensure adequate staffing levels during service.
• Ensure consistent and exceptional guest service in line with the hotel’s standards and values.
• Monitor the restaurant floor and assist staff during busy service periods where required.
• Handle guest queries, feedback and complaints professionally and ensure appropriate resolution.
• Manage restaurant stock levels and conduct monthly stock takes, ensuring accurate stock control.
• Monitor food, wine and beverage service to ensure quality, presentation and service standards are maintained.
• Ensure that the restaurant is correctly prepared and presented before, during and after service.
• Assist with the training, development and onboarding of restaurant staff.
• Ensure staff adhere to company policies, procedures, hygiene requirements and service standards.
• Work closely with the kitchen and other hotel departments to ensure effective communication and smooth operations.
• Monitor service quality and identify opportunities to improve the overall guest experience.
• Assist with maintaining cost controls and minimising wastage and stock losses.
• Ensure the restaurant is clean, organised and maintained to the required hotel standards.
• Support the Restaurant Manager with daily administration, operational requirements and other duties as required.

Skills

Leadership

Guest service

Staff coordination

Communication

Problem solving

Shift planning

Education

Hospitality Qualification (NQF 5)

Matric

WSET Level 1

Tools

Symphony

Job description

Red Ember Recruitment is seeking an experienced Restaurant Supervisor for a prestigious Stellenbosch hotel. You will oversee daily restaurant operations, lead and support the team, and ensure consistently high guest service standards.

The ideal candidate has a hospitality background, strong leadership and communication skills, and a hands-on approach to restaurant operations. You will manage staff, handle guest queries, monitor stock, and coordinate service with the kitchen and bar.