Guest Experience Lead - Front Office

Radisson Hotel Group; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Up to 53% off hotel stays

Friends & Family 30% off

Discounts on Breakfast, F&B, Spa

Job summary

Radisson Hotel Group in Cape Town seeks a Front Office Supervisor to lead our front office team and deliver exceptional guest experiences. You will supervise staff, set the example in service excellence, and ensure a smooth guest journey from check-in to check-out.

The ideal candidate brings a positive “Yes I Can” attitude, strong communication, teamwork, and a passion for hosting memorable experiences for guests in a vibrant hotel environment.

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• An eye for detail.
• Creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Enjoy having fun at work.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Supervise the front office team and lead by example to deliver the guest journey to the highest level.
• Exude patience, empathy and have the personality to host the show.
• Work proactively to ensure guest satisfaction and smooth running of the front office.

Skills

Leadership

Guest service

Communication

Teamwork

Attention to detail

Job description

Radisson Hotel Group in Cape Town seeks a Front Office Supervisor to lead our front office team and deliver exceptional guest experiences. You will supervise staff, set the example in service excellence, and ensure a smooth guest journey from check-in to check-out.

The ideal candidate brings a positive “Yes I Can” attitude, strong communication, teamwork, and a passion for hosting memorable experiences for guests in a vibrant hotel environment.