Guest Experience Lead – Front of House

Heineken; Paarl; Presencial; ZAR 268.000 - 469.000; Jornada completa

Descripción de la vacante

Heineken is seeking a Front of House Manager to lead the FOH team and deliver a consistently high-quality guest experience across all touchpoints, while ensuring smooth day-to-day operations.

The role combines leadership with hands-on execution, coordinating with Kitchen, Banqueting and Operations, managing staffing, rostering, and service standards, and driving guest satisfaction in a fast-paced environment.

Formación

• 5+ years’ experience in hospitality or guest experience management
• Strong leadership and people management skills
• Excellent communication and problem-solving ability
• Ability to operate in a fast-paced, guest-facing environment

Responsabilidades

• Lead the delivery of exceptional guest experiences across all touchpoints and ensure daily operations run smoothly
• Manage, schedule, and supervise Front of House staff; provide coaching and ongoing performance feedback
• Act as liaison between FOH, Kitchen, Banqueting, and Operations; communicate daily requirements, bookings and events
• Maintain accurate records of attendance, rosters, daily reports and service logs; monitor KPIs and risk flags
• Engage directly with guests to ensure satisfaction and uphold brand standards

Descripción del empleo

Heineken is seeking a Front of House Manager to lead the FOH team and deliver a consistently high-quality guest experience across all touchpoints, while ensuring smooth day-to-day operations.

The role combines leadership with hands-on execution, coordinating with Kitchen, Banqueting and Operations, managing staffing, rostering, and service standards, and driving guest satisfaction in a fast-paced environment.