Front Office Supervisor – Guest Services Leader

Placements24; Gauteng; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Marriott International’s Autograph Collection at African Pride Melrose Arch in Johannesburg seeks an Assistant Front Office Manager to support the Front Office Manager and supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk operations.

You will drive guest satisfaction, support daily operations, and help maximize departmental performance while maintaining high service standards across the team.

Qualifications

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
• Oversees Bell/Door Staff, Switchboard and Guest Services/Front Desk operations.
• Directs and collaborates with managers and employees to ensure efficient check-in and check-out processes.
• Ensures guest and employee satisfaction and maximizes the financial performance of the department.
• Manage day-to-day operations and work toward departmental goals; handle complaints and resolve conflicts.
• Communicates Front Office goals and participates in corrective action plans based on guest feedback.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Marriott International’s Autograph Collection at African Pride Melrose Arch in Johannesburg seeks an Assistant Front Office Manager to support the Front Office Manager and supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk operations.

You will drive guest satisfaction, support daily operations, and help maximize departmental performance while maintaining high service standards across the team.