Guest Experience Lead - Luxury Lodge

Staff Solutions; Makhanda; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Staff Solutions in Makhanda is seeking a Lodge Front of House professional to support daily operations alongside the Lodge Manager. You will ensure guest comfort, oversee service during meals, and coordinate with staff to uphold the lodge’s standards.

The role requires 1–2 years’ Front of House experience in a 5-star lodge, with strong attention to detail, English communication, and hospitality know-how. Proactive guest care and stock reporting are essential.

Qualifications

• Hotel Management Diploma/Certificate or equivalent.
• 1–2 years front of house experience at a 5-star lodge establishment.

Responsibilities

• Work with an assistant or Lodge Manager to support daily lodge operations.
• Perform housekeeping checks according to set standards.
• Supervise restaurant operations before and during meals and support service staff to meet company standards.
• Ensure meal standards are adhered to before meals leave the kitchen.
• Check guests in and out; handle guest requests during their stay.
• Assist with guest requests for additional services and supplies.
• Liaise with senior lodge management to report issues and suggest improvements.
• Assist with stock counts and prepare weekly/monthly reports.

Skills

Customer service

Attention to detail

Teamwork

Communication

English language

Education

Hotel Management Diploma/Certificate

Tools

Lightspeed

Sage Evolution

Protel

MS Excel (intermediate)

Job description

Staff Solutions in Makhanda is seeking a Lodge Front of House professional to support daily operations alongside the Lodge Manager. You will ensure guest comfort, oversee service during meals, and coordinate with staff to uphold the lodge’s standards.

The role requires 1–2 years’ Front of House experience in a 5-star lodge, with strong attention to detail, English communication, and hospitality know-how. Proactive guest care and stock reporting are essential.