Front Desk & Night Audit Specialist

City Lodge Hotels Limited; South Africa; On-site; ZAR 134,000 - 179,000; Full time

Job summary

City Lodge Hotels Limited in South Africa seeks a Receptionist to handle front desk and night audit duties, welcome guests, take reservations, answer phone lines, and support management in service delivery.

Requirements include Grade 12, computer literacy (Microsoft Office), and front office experience. The role involves long hours and shifts, with emphasis on revenue protection and brand standards.

Qualifications

• Knowledge of phone systems.
• Local area knowledge.
• Property Management Systems (PMS).
• Administrative procedures.
• Health and safety regulations.
• Customer service principles.

Responsibilities

• Executes all administrative and accounting related tasks to the required standards.
• Manages front office tasks and performs night audit duties as required.
• Welcomes and registers guests, answers calls and responds to queries.
• Processes reservations, promotes room sales, and ensures service standards.

Skills

Customer service

Verbal and written communication

Administrative

Conflict management

Learning agility

Education

Grade 12

Tools

PMS

Job description

City Lodge Hotels Limited in South Africa seeks a Receptionist to handle front desk and night audit duties, welcome guests, take reservations, answer phone lines, and support management in service delivery.

Requirements include Grade 12, computer literacy (Microsoft Office), and front office experience. The role involves long hours and shifts, with emphasis on revenue protection and brand standards.