Receptionist | Night Auditor

City Lodge Hotels; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

City Lodge Hotels is seeking a receptionist to deliver courteous front office service, manage bookings, answer calls, and assist with night audit duties as required.

The role requires Grade 12, proficiency in Microsoft Office, and familiarity with PMS; front office experience is advantageous. Long shifts are expected in a hospitality setting, with a focus on brand standards and guest satisfaction. Knowledge of local area and strong customer service are essential.

Qualifications

• Grade 12 is required; computer literacy with proficiency in Microsoft Office Suite.
• Front office/reception experience is advantageous.
• Ability to handle money and undergo fraud/credit checks.

Responsibilities

• Executes all administrative and accounting tasks to the required standards.
• Maintains internal control measures as required by auditors.
• Implements and maintains processes to safeguard revenues and ensure proper collection.
• Processes and stores documentation and correspondence per policy.
• Carries out operational tasks, upholding service excellence.
• Adheres to all compliance requirements.
• Maintains brand and group standards across group hotels.
• Develops relationships with guests, travel agents, corporate clients.
• Participates in legislative and operational training as directed.
• Cooperates with hotel staff and management.

Skills

Phone systems

Local area knowledge

PMS

Administrative procedures

Health and safety regulations

Customer service principles

Verbal written communication

Learning agility

Conflict management

Education

Grade 12

Tools

Microsoft Office

Job description

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

N/A

Legal Requirements (e.g. Driver’s License, etc.)

N/A

Experience (Minimum Experience Required - Number of years)

Minimum

N/A

Advantageous

Front office/reception experience.

People

N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.