Guest-Experience FOH Manager — Lead Service & Revenue

Juanie Nel; Somerset West; Sur place; ZAR 240 000 - 360 000; Plein temps

Résumé du poste

Juanie Nel in Somerset West is seeking an experienced Front of House Manager to lead the new opening team and deliver exceptional guest experiences from day one. You will oversee all front‑of‑house operations, ensuring service standards, managing reservations and guest flow, and maintaining cleanliness and presentation across the venue.

Lead and develop the FOH team, supervise key roles, monitor sales and costs, and collaborate with kitchen and general management to drive revenue and guest

Qualifications

• 3–5 years' experience in a supervisory or management role within an upscale hospitality environment.
• Strong knowledge of restaurant service and beverage operations.
• Proven leadership, staff training and team management skills.
• Understanding of sales, stock control, labour costs and financial management.
• Excellent communication, organisational and problem-solving abilities.
• Professional, hands-on and guest-focused approach.
• Flexibility to work evenings, weekends and public holidays.

Responsabilités

• Oversee daily front-of-house operations and service standards.
• Ensure exceptional guest experiences and service delivery.
• Manage reservations, table allocation, service flow and guest complaints.
• Maintain cleanliness, presentation and operational standards.

Connaissances

Front-of-House Leadership

Guest Service Excellence

Staff Training

Financial Acumen

Communication & Problem-Solving

Flexibility

Description du poste

Juanie Nel in Somerset West is seeking an experienced Front of House Manager to lead the new opening team and deliver exceptional guest experiences from day one. You will oversee all front‑of‑house operations, ensuring service standards, managing reservations and guest flow, and maintaining cleanliness and presentation across the venue.

Lead and develop the FOH team, supervise key roles, monitor sales and costs, and collaborate with kitchen and general management to drive revenue and guest