Upscale Floor Supervisor - Lead Service & Guest Experience

Juanie Nel; Somerset West; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Juanie Nel in Somerset West is seeking a Head Waiter to join their opening team. The role focuses on supervising floor service and delivering exceptional guest experiences.

You will lead a service team, coordinate with kitchen and bar, and maintain high standards of presentation, service timing and guest care.

Candidates should have 2–3 years in restaurant service, preferably in a supervisory role, with leadership, communication and a hands-on approach.

Qualifications

• Minimum 2-3 years' restaurant service experience, preferably in a supervisory role.
• Strong leadership and the ability to manage a busy restaurant floor.
• Excellent guest relations and communication skills.
• Knowledge of menu, wine and beverage service.
• Professional appearance and hands-on approach; flexible hours.

Responsibilities

• Supervise daily floor operations across all shifts.
• Allocate tables and responsibilities to staff.
• Conduct pre-service briefings and manage service flow.
• Coordinate floor with kitchen and bar; handle guest requests and complaints.
• Lead by example and train staff.

Skills

Restaurant service experience

Supervisory experience

Upscale service standards

Leadership

Guest relations

Problem solving

Food & beverage knowledge

Attention to detail

Flexible hours

Job description

Juanie Nel in Somerset West is seeking a Head Waiter to join their opening team. The role focuses on supervising floor service and delivering exceptional guest experiences.

You will lead a service team, coordinate with kitchen and bar, and maintain high standards of presentation, service timing and guest care.

Candidates should have 2–3 years in restaurant service, preferably in a supervisory role, with leadership, communication and a hands-on approach.