FOH Leader: Upscale Hospitality & Guest Experience

Helderberg Personnel; Somerset West; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Helderberg Personnel is seeking a Front of House Manager to lead all FOH operations in a premium hospitality setting. You will drive guest experiences, service standards and daily workflows while coordinating with back-of-house teams.

The role requires 3–5 years of supervisory experience, strong beverage and service knowledge, and a hands-on, service-driven leadership style. Responsibilities include reservations, staffing, cost control and regulatory compliance.

Qualifications

• 3–5 years' supervisory/management experience in upscale hospitality.
• Strong knowledge of restaurant service and beverage operations.
• Proven leadership, staff training and team management skills.
• Understanding of sales, stock control, labour costs and financial management.
• Excellent communication, organizational and problem-solving abilities.
• Flexible to work evenings, weekends and public holidays.

Responsibilities

• Oversee daily FOH operations and service standards.
• Ensure exceptional guest experiences and service delivery.
• Manage reservations, table allocation, service flow and guest complaints.
• Maintain cleanliness, presentation and operational standards.
• Recruit, train, schedule and supervise staff.
• Coordinate with management for events and guest experiences.

Skills

FOH management

Leadership

Staff training

Sales & cost control

Communication

Job description

Helderberg Personnel is seeking a Front of House Manager to lead all FOH operations in a premium hospitality setting. You will drive guest experiences, service standards and daily workflows while coordinating with back-of-house teams.

The role requires 3–5 years of supervisory experience, strong beverage and service knowledge, and a hands-on, service-driven leadership style. Responsibilities include reservations, staffing, cost control and regulatory compliance.