Guest Experience Expert – Front Desk

Express Employment Professionals Vaal Triangle; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotel Fire & Ice! by Marriott Johannesburg is seeking a Guest Experience Expert (Front Desk Agent) to deliver memorable service during check-in/check-out and assist guests with requests and information about local attractions.

You will handle reservations, payments, and guest inquiries with professionalism, maintain safety, and collaborate with colleagues to ensure a seamless guest experience.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Check-in and check-out processing with guests and ensuring accurate billing.
• Provide exceptional guest services and address requests with a friendly, proactive approach.
• Assist guests with information about local attractions and transportation options.
• Maintain safety, confidentiality, and professional appearance as per brand standards.

Education

High school diploma or GED equivalent

Job description

Protea Hotel Fire & Ice! by Marriott Johannesburg is seeking a Guest Experience Expert (Front Desk Agent) to deliver memorable service during check-in/check-out and assist guests with requests and information about local attractions.

You will handle reservations, payments, and guest inquiries with professionalism, maintain safety, and collaborate with colleagues to ensure a seamless guest experience.