Guest Experience Specialist — Create Memorable Stays

Protea Hotels by Marriott®; Rosebank; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Protea Hotels by Marriott® is seeking a Guest Experience Expert to deliver exceptional service at our Illovo property. You will welcome guests, handle requests, and guide them through their stay with attentiveness and professionalism.

You will perform check-in/out related tasks, assist guests with needs, and uphold brand standards while contributing to a seamless experience within a dynamic hospitality environment.

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Follow property procedures for emergencies and safety.
• Listen and respond to guest questions and requests professionally.
• Anticipate and respond to guests' service needs throughout their stay.
• Assist other employees to ensure proper guest coverage and service.
• Engage guests with information about local area and services.
• Maintain cleanliness and uphold brand standards in appearance and conduct.

Skills

Guest service

Communication

Teamwork

Multitasking

Education

High school diploma or GED equivalent

Job description

Protea Hotels by Marriott® is seeking a Guest Experience Expert to deliver exceptional service at our Illovo property. You will welcome guests, handle requests, and guide them through their stay with attentiveness and professionalism.

You will perform check-in/out related tasks, assist guests with needs, and uphold brand standards while contributing to a seamless experience within a dynamic hospitality environment.