Guest Experience Concierge

Minor Food Holding Co., Ltd.; Johannesburg; On-site; ZAR 180,000 - 280,000; Full time

Job summary

NH Hotels & Resorts in Johannesburg is seeking a friendly Concierge to welcome guests, assess needs, and provide personalised assistance throughout their stay. You will stay informed about hotel facilities, offer dining and activity recommendations, and coordinate bookings and transfers with approved partners.

Strong English communication, a courteous service attitude, and the ability to handle luggage and safety procedures are essential.

Qualifications

• Previous experience in a Concierge, guest service or hospitality role is advantageous.
• Clear spoken communication in English and the ability to understand guest requests and safety instructions.
• Additional languages are advantageous.
• A courteous, service-focused approach, with good teamwork, attention to detail and respect for guest privacy.
• The ability to carry out the essential duties safely, including moving luggage and working on your feet, with appropriate equipment, assistance or reasonable accommodation where required.
• Willingness to work rostered shifts, including weekends and public holidays, in accordance with agreed working arrangements.
• Ability to follow luggage-control procedures, keep basic records and use relevant hotel systems after training.

Responsibilities

• Welcome guests professionally, establish their needs and provide attentive, personalised assistance throughout their stay.
• Maintain up-to-date knowledge of hotel facilities, services, operating hours and events, and explain available options accurately.
• Provide informed recommendations on dining, shopping, attractions, entertainment and business services in Sandton and the surrounding Johannesburg area.
• Assist with restaurant reservations, tours, activities and event bookings through approved channels and confirm details with guests.
• Coordinate airport transfers and other transport requests using hotel-approved providers.
• Record guest requests and arrangements accurately, monitor progress and follow up with guests and service providers to confirm completion.
• Coordinate with Reception, Housekeeping, Food and Beverage, Security and other team members to fulfil guest requests.
• Assist with guest luggage, room escorts, messages, parcels and deliveries, following safety procedures.
• Maintain professional grooming, uniform and communication standards, and work respectfully with fellow team members to deliver consistent guest service.

Job description

NH Hotels & Resorts in Johannesburg is seeking a friendly Concierge to welcome guests, assess needs, and provide personalised assistance throughout their stay. You will stay informed about hotel facilities, offer dining and activity recommendations, and coordinate bookings and transfers with approved partners.

Strong English communication, a courteous service attitude, and the ability to handle luggage and safety procedures are essential.