Front Office Receptionist

Canopy by Hilton Cape Town Longkloof; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Canopy by Hilton Cape Town Longkloof is seeking a friendly Front Office Receptionist to welcome guests and deliver warm, professional service at the desk. You will handle check-ins and check-outs, provide accurate information on hotel services and activities, and respond to guest requests with calm efficiency to ensure a smooth stay.

This role values hospitality experience, strong communication, teamwork, attention to detail, and a neat, professional appearance.

Qualifications

• Previous experience in reception, front office, hospitality, or a similar customer-service role is preferred.
• Good verbal and written communication skills.
• Professional appearance and a welcoming attitude.
• Ability to remain calm and courteous in busy situations.
• Good organizational skills and attention to detail.
• Ability to work effectively as part of a team.
• Basic computer skills.

Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Handle check-ins, check-outs, and other front desk duties.
• Provide accurate information about hotel services, facilities, and activities.
• Respond to guest requests and resolve concerns in a calm and efficient manner.
• Process payments and handle front desk financial transactions accurately.
• Maintain clear and professional communication with guests and colleagues.
• Help ensure a smooth and positive guest experience at all times.

Skills

Customer-service experience

Verbal and written communication

Professional appearance

Calm under pressure

Teamwork

Attention to detail

Basic computer skills

Job description

Front Office Receptionist

We are looking for a friendly, professional, and service-oriented Front Office Receptionist to join our team.

The successful candidate will be responsible for welcoming guests, assisting with check-in and other front desk procedures, answering questions, and ensuring that guests receive helpful and courteous service throughout their stay.

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Handle check-ins, check-outs, and other front desk duties.
• Provide accurate information about hotel services, facilities, and activities.
• Respond to guest requests and resolve concerns in a calm and efficient manner.
• Process payments and handle front desk financial transactions accurately.
• Maintain clear and professional communication with guests and colleagues.
• Help ensure a smooth and positive guest experience at all times.

Requirements

• Previous experience in reception, front office, hospitality, or a similar customer-service role is preferred.
• Good verbal and written communication skills.
• Professional appearance and a welcoming attitude.
• Ability to remain calm and courteous in busy situations.
• Good organizational skills and attention to detail.
• Ability to work effectively as part of a team.
• Basic computer skills.

What We’re Looking For

We value people who enjoy working with guests, communicate clearly, and take pride in providing dependable and welcoming service. Previous hospitality experience is an advantage, but candidates who can demonstrate strong customer-service skills may also be considered.