Guest Concierge: Local Expert & Experience Enhancer

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement benefits

Staff discounts

Professional work environment

Job summary

Placements24 seeks a knowledgeable Concierge Services Agent to assist guests of a premier establishment in Upington. You will provide expert recommendations on local attractions, dining, transportation, and entertainment, while anticipating needs and delivering exceptional service.

Join a hospitality-focused team in the Northern Cape, leveraging your local knowledge and reservation skills to ensure a memorable guest experience and smooth, seamless stays.

Qualifications

• Previous concierge, guest services, or hospitality experience preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Extensive knowledge of Upington attractions, restaurants, and activities.
• Ability to multitask and manage requests in a fast-paced environment.
• Polished presentation and passion for customer service.
• Proficiency in reservation systems and common office software.

Responsibilities

• Provide guests with accurate information on local attractions, dining, events, and transportation.
• Make reservations for restaurants, tours, and activities for clients.
• Handle guest requests promptly, efficiently, and courteously.
• Coordinate with external vendors to fulfill guest needs.
• Maintain knowledge of hotel services and local points of interest in Upington.
• Address guest concerns and resolve issues professionally and discreetly.

Skills

Communication skills

Interpersonal skills

Problem-solving

Local knowledge

Multitasking

Reservation systems

MS Office

Tools

Reservation systems

MS Office

Job description

Placements24 seeks a knowledgeable Concierge Services Agent to assist guests of a premier establishment in Upington. You will provide expert recommendations on local attractions, dining, transportation, and entertainment, while anticipating needs and delivering exceptional service.

Join a hospitality-focused team in the Northern Cape, leveraging your local knowledge and reservation skills to ensure a memorable guest experience and smooth, seamless stays.