Luxury Guest Relations Leader: Elevate Guest Experience

Placements24; Noord-Kaap; On-site; ZAR 420,000 - 750,000; Full time

Benefits offered by this job

Health insurance

Retirement contribution

Generous paid time off

Employee discounts

Career development opportunities

Job summary

Placements24 is seeking a Guest Relations Manager for our luxury Kimberley properties to lead all guest-facing operations, ensuring personalized service and memorable experiences. You will oversee the guest journey from pre-arrival to post-stay, train and motivate staff, and collaborate with departments to maintain service standards.

The role requires a hospitality degree, 5+ years in luxury settings, and a proven leadership record; offers a competitive salary, health benefits, retirement

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 5 years in guest relations/front office in luxury hotels.
• Strong leadership and communication skills.

Responsibilities

• Lead the guest relations team with training and motivation.
• Oversee the guest journey from pre-arrival to check-out.
• Resolve guest inquiries and complaints with empathy and efficiency.
• Develop service standards to maintain luxury levels.
• Monitor feedback channels and drive improvements.
• Collaborate with other departments to ensure cohesive guest experience.

Skills

Team leadership

Interpersonal skills

Hospitality software

Education

Bachelor's in Hospitality Management

Tools

Opera PMS

Job description

Placements24 is seeking a Guest Relations Manager for our luxury Kimberley properties to lead all guest-facing operations, ensuring personalized service and memorable experiences. You will oversee the guest journey from pre-arrival to post-stay, train and motivate staff, and collaborate with departments to maintain service standards.

The role requires a hospitality degree, 5+ years in luxury settings, and a proven leadership record; offers a competitive salary, health benefits, retirement