Reservations Lead: Optimize Room Blocks & Guest Experience

Protea Hotels by Marriott®; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® in Johannesburg is seeking a Reservations Associate to ensure accurate room blocks, process requests, and support reservations agents. You will verify availability, explain policies, and input data into the reservation system while delivering friendly guest service. This role emphasizes delivering quality customer service, following company procedures, and contributing to revenue through effective upselling and accurate record-keeping.

Responsibilities

• Verify all reservation information with callers to ensure accuracy.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Input and access data in reservation system.
• Explain guarantee and cancellation policies to callers.
• Use sales techniques to maximize property revenue.

Job description

Protea Hotels by Marriott® in Johannesburg is seeking a Reservations Associate to ensure accurate room blocks, process requests, and support reservations agents. You will verify availability, explain policies, and input data into the reservation system while delivering friendly guest service. This role emphasizes delivering quality customer service, following company procedures, and contributing to revenue through effective upselling and accurate record-keeping.