Group Spa Operations Director

Passara Wellness Group®; Sandton; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading wellness organization in Gauteng seeks a Group Spa Manager to oversee operations across spa branches. This role involves enhancing efficiency by implementing policies and procedures, conducting audits, and performing weekly site visits. The ideal candidate will have a strong leadership background and experience in crisis management, ensuring a motivated workforce aligned with brand values. A focus on service excellence and client satisfaction is crucial to maintain the company's high standards.

Qualifications

• Proven experience in a management role within the wellness or fitness industry.
• Strong ability to develop and implement policies and procedures.
• Experience in staff development and training.

Responsibilities

• Oversee operational performance and brand consistency across all branches.
• Conduct weekly on-site visits and surprise audits.
• Manage the recruitment, onboarding, and training of staff.
• Act as the final escalation point for client complaints.

Skills

Leadership

Crisis Management

Operational Efficiency

Quality Control

Team Management

Client Relations

Education

Relevant Bachelor's degree or equivalent

Job description

A leading wellness organization in Gauteng seeks a Group Spa Manager to oversee operations across spa branches. This role involves enhancing efficiency by implementing policies and procedures, conducting audits, and performing weekly site visits. The ideal candidate will have a strong leadership background and experience in crisis management, ensuring a motivated workforce aligned with brand values. A focus on service excellence and client satisfaction is crucial to maintain the company's high standards.