Graduate Remote Technical Support Specialist

Placements24; Benoni; Ibrido; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training programs

Remote-friendly culture

Descrizione del lavoro

Placements24 is seeking motivated Graduate Remote Technical Support Specialists to join a fast-growing technology solutions provider. This 100% remote role is based in South Africa and offers the flexibility to work from anywhere within the country.

You will be the first point of contact for clients, delivering timely and effective solutions across software and hardware platforms. Ideal candidates will have an IT-related degree, strong problem-solving and communication skills, and the ability to

Competenze

• Bachelor's degree or diploma in IT/CS or related field.
• Strong hardware, Windows/macOS, and basic networking knowledge.
• Remote work experience and strong communication skills.

Mansioni

• Provide first-line technical support via phone, email, and chat.
• Diagnose and resolve hardware and software issues.
• Guide users through step-by-step solutions.
• Escalate complex issues to higher-level teams.
• Maintain accurate records in the ticketing system.

Conoscenze

Problem-solving

Communication

Remote work

Formazione

Bachelor's degree in IT/CS

Descrizione del lavoro

About the Role

Our client, a fast-growing global technology solutions provider, is seeking motivated and technically inclined Graduate Remote Technical Support Specialists to join their dedicated support team. This role is 100% remote, offering the flexibility to work from anywhere within **South Africa**. You will be the first point of contact for clients experiencing technical issues, providing timely and effective solutions across various software and hardware platforms. This is a fantastic opportunity for individuals passionate about technology, problem-solving, and customer service to launch their careers in a supportive, remote-first environment. You will gain extensive experience with enterprise-level IT systems and develop strong troubleshooting skills.

Key Responsibilities

• Provide first-line technical support to clients via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions to technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate records of customer interactions and issues in the ticketing system.
• Contribute to the creation and maintenance of a knowledge base with FAQs and troubleshooting guides.
• Stay informed about product updates and new technologies.
• Ensure a high level of customer satisfaction through efficient and empathetic support.
• Participate in remote team meetings and training sessions.
• Adhere to company policies and procedures regarding data security and privacy.

Requirements

• A Bachelor's degree or Diploma in Information Technology, Computer Science, or a related technical field.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal abilities, with a friendly and patient demeanor.
• Proven ability to work independently and manage time effectively in a remote setting.
• High level of digital literacy and comfort with remote collaboration tools.
• A passion for technology and helping others.
• Previous experience in a customer service or technical support role is advantageous.
• Must have a reliable internet connection and a suitable home office setup.
• Must be eligible to work in **South Africa**.

Benefits

• This fully remote position offers a competitive starting salary and the convenience of working from home.
• Our client provides comprehensive training programs to equip you with the skills needed to excel.
• You will benefit from a supportive remote team culture, regular virtual check-ins, and opportunities for career advancement within the technical support and IT services domain.
• Access to online learning platforms and professional development resources is provided.
• Join our client and start your IT career remotely, making a difference from anywhere in **South Africa**, likely working in association with our **Benoni, Gauteng** hub for team coordination.