Graduate IT Support Technician — Mentored, Hands-on (Polokwane)

Placements24; Polokwane; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Mentorship from IT professionals

Training and development opportunities

Dynamic team environment

Job summary

Placements24 is seeking a proactive Graduate IT Support Technician to join our Polokwane team. You will gain hands-on experience in IT support, network administration, and hardware/software troubleshooting while working in a mentor-led environment.

You will provide end-user support via phone, email, and in person, install and troubleshoot hardware/software, assist with network tasks, and help maintain IT assets. A recent IT graduate can grow technically and professionally in this role.

Qualifications

• Recent graduate with an ND or Bachelor's in IT/CS.
• Solid understanding of hardware, Windows/macOS.
• Knowledge of TCP/IP, DNS, DHCP.
• Strong customer service and communication skills.
• Willingness to commute to Polokwane.

Responsibilities

• Provide first-level IT support to end-users via phone, email, and in person.
• Install, configure, and maintain hardware and software.
• Troubleshoot computers, printers, networks, and IT equipment.
• Assist with basic network administration tasks and user accounts.
• Document support requests and solutions.
• Assist with IT inventory and asset tracking.
• Collaborate on system upgrades and maintenance.
• Help ensure security and integrity of IT systems.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Education

IT/CS degree

Job description

Placements24 is seeking a proactive Graduate IT Support Technician to join our Polokwane team. You will gain hands-on experience in IT support, network administration, and hardware/software troubleshooting while working in a mentor-led environment.

You will provide end-user support via phone, email, and in person, install and troubleshoot hardware/software, assist with network tasks, and help maintain IT assets. A recent IT graduate can grow technically and professionally in this role.