Global Key Account Manager — FMCG & Export Growth

Switch Recruit (Pty) Ltd; Durban; Remote; ZAR 550,000 - 850,000; Full time

Job summary

Switch Recruit (Pty) Ltd in Durban seeks a seasoned Key Account Manager to drive new business in international markets alongside the BDM. You will build long-term client relationships, ensure pricing and documentation accuracy, and help manage orders across fruit, vegetable and meat sectors.

The role requires a Bachelor’s degree and at least five years in KAM within FMCG, with fluent French and willingness to work across time zones to meet global targets.

Qualifications

• Bachelor’s degree in Business, Supply Chain or related field.
• Fluency in French is non-negotiable.
• Minimum 5 years’ proven experience in Key Account Management (KAM).
• Strong understanding of the FMCG market, specifically fruit, vegetables and meat sectors.

Responsibilities

• Build and maintain strong, long-term relationships with new and existing clients while understanding their needs, objectives and challenges.
• Review client documentation to ensure pricing, stock and other information is accurate before submission.
• Ensure clients receive all relevant documentation and information required ahead of vessel arrival and customs clearance.
• Assist the BDM with debtor management and monitoring client credit limits for existing and new clients.
• Work closely with the Team Leader to ensure orders are processed efficiently and within required timelines.
• Monitor labelling and special requirements for individual orders and communicate any issues or delays to clients.
• Escalate significant operational or client-related issues to the BDM when required.
• Assist the BDM with preparing supplier reports, including relevant market feedback, market conditions and brand activation updates.
• Work closely with the BDM to develop and grow brands within the market and identify opportunities to increase sales revenue.
• Monitor brand performance and recommend adjustments where required to achieve objectives.
• Assist with managing pricing, discounts, shipping and payment terms and service level agreements.
• Maintain a high level of administrative accuracy while managing and prioritising multiple tasks in a fast-paced, client-focused environment.
• Address client concerns and resolve issues promptly and professionally while maintaining positive relationships.
• Identify root causes of recurring issues and implement preventative solutions using a decisive and commercially focused approach.
• Stay informed of relevant industry trends, market conditions and the competitive landscape to provide clients with appropriate market insights and solutions.
• Assist the BDM in achieving sales and budget targets for assigned markets.
• Monitor key performance indicators and provide regular progress updates.

Skills

Key Account Mgmt

French Fluency

Education

Bachelor’s degree in Business / Supply Chain

Job description

Switch Recruit (Pty) Ltd in Durban seeks a seasoned Key Account Manager to drive new business in international markets alongside the BDM. You will build long-term client relationships, ensure pricing and documentation accuracy, and help manage orders across fruit, vegetable and meat sectors.

The role requires a Bachelor’s degree and at least five years in KAM within FMCG, with fluent French and willingness to work across time zones to meet global targets.