Global HR Operations Specialist: Complex Cases & Compliance

Atlas HXM; South Africa; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

The opportunity to work with a purpose

Diverse and inclusive environment

Country-specific benefits

Flexible PTO

Birthday off and volunteer day

Parental leave program

Growth and development opportunities

Job summary

Atlas HXM is seeking an Employee Relationship Consultant to join our global HR operations team. The role focuses on delivering high-quality HR support across a defined region with complex case management and compliance guidance, partnering with Shared Services, Payroll, Benefits, and Legal to ensure accurate, timely resolution of HR issues.

This regionally aligned position requires a strong understanding of local employment practices and language proficiency relevant to Africa, Hong Kong and

Qualifications

• 3–5+ years of experience in HR operations or employee lifecycle support.
• Experience managing complex HR cases or escalations in a multi-country environment; broad African country experience.
• Strong understanding of regional employment practices and compliance fundamentals.
• Proficiency in HR systems and case management tools.

Responsibilities

• Manage and resolve complex or escalated HR inquiries and cases across the employee lifecycle.
• Serve as the ownership point for resolution, ensuring timely, high-quality outcomes.
• Provide guidance on non-standard HR scenarios per company policies; maintain documentation.

Skills

HR operations

Case management

Multi-country experience

HR systems

Language proficiency

Education

HR certification

Tools

HRIS

Case management tools

Job description

Atlas HXM is seeking an Employee Relationship Consultant to join our global HR operations team. The role focuses on delivering high-quality HR support across a defined region with complex case management and compliance guidance, partnering with Shared Services, Payroll, Benefits, and Legal to ensure accurate, timely resolution of HR issues.

This regionally aligned position requires a strong understanding of local employment practices and language proficiency relevant to Africa, Hong Kong and