German-Speaking Travel Concierge | Night Shift

Ignite.; Cape Town; Sur place; ZAR 203 000 - 243 000; Plein temps

Avantages offerts par ce poste

Night shift allowance

Commuter transport subsidy

Medical benefits options

Pension scheme

Résumé du poste

Ignite. in Cape Town is seeking a German-speaking Customer Service Travel Advisor to assist global travelers via phone, webchat and email, managing flight and holiday bookings.

You will work on a fully on-site basis, with 40 hours per week across a rotating schedule, earning a base salary of R 20,000 per month plus night shift allowance and transport subsidy. Fluent German and English are required, along with at least 12 months in international call centers or travel industry experience; a clean

Qualifications

• Educational background: Grade 12 / Matric minimum.
• Languages: Fluent German and English, written and verbal.
• Experience: 12+ months in international call centers or travel agencies.
• Background: Clean criminal record and clear credit history.

Responsabilités

• Provide end-to-end customer support across all channels.
• Listen to feedback and resolve issues with proactive solutions.
• Manage itineraries and bookings, updating and processing flights and holidays.
• Explain travel guidelines clearly in German and English.
• Maintain productivity and accuracy while handling inquiries.

Connaissances

Active listening

Conflict resolution

Emotional intelligence

Formation

Grade 12 / Matric

Description du poste

Ignite. in Cape Town is seeking a German-speaking Customer Service Travel Advisor to assist global travelers via phone, webchat and email, managing flight and holiday bookings.

You will work on a fully on-site basis, with 40 hours per week across a rotating schedule, earning a base salary of R 20,000 per month plus night shift allowance and transport subsidy. Fluent German and English are required, along with at least 12 months in international call centers or travel industry experience; a clean