German-speaking Customer Service Advisor

Cross Border Talents; Cape Town; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Night shift allowance

Subsidized one-way transportation

Medical Aid

Medical Insurance

Pension scheme

Job summary

Cross Border Talents is seeking a German-speaking Customer Service Advisor based in Cape Town to deliver high-quality support to international customers via phone, webchat and email. You will manage bookings, re-bookings, cancellations and general travel inquiries.

You will update records, solve problems proactively and maintain accuracy and productivity. The role includes a night shift allowance and a competitive monthly salary, with Medical Aid or Medical Insurance and a pension scheme.

Qualifications

• Fluent German language required.
• 12 months international call centre experience OR airline reservations / travel agency experience.
• Grade 12 / Matric qualification.
• Clear criminal and credit record.

Responsibilities

• Provide customer service to international customers via phone, webchat, and email.
• Handle bookings, re-bookings, and cancellations accurately and efficiently.
• Update customer records and account information.
• Own the customer experience with proactive problem-solving.
• Maintain high standards of accuracy, productivity, and quality in all tasks.

Skills

Fluent German

Education

Matric / Grade 12

Job description

We are recruiting a German-speaking Customer Service Advisor based in Cape Town. You will deliver high-quality support to international customers via phone, webchat, and email — handling everything from bookings and re-bookings to cancellations and general travel inquiries.

Key Responsibilities

• Provide customer service to international customers via phone, webchat, and email
• Handle bookings, re-bookings, and cancellations accurately and efficiently
• Update customer records and account information
• Engage in proactive problem-solving and take full ownership of the customer experience
• Maintain high standards of accuracy, productivity, and quality in all tasks

Requirements

• Grade 12 / Matric qualification
• Fluent German language proficiency
• 12 months of international call centre experience OR airline reservations / travel agency experience
• Clear criminal and credit record

What's on Offer

• Competitive monthly salary
• Night shift allowance (applicable after 19:00)
• Subsidized one-way transportation (employee contribution: R315/month)
• Medical Aid (employee only) OR Medical Insurance (employee + 2 dependents)
• Pension scheme