German Speaking Customer Advisor

Ignite.; Cape Town; Sur place; ZAR 203 000 - 243 000; Plein temps

Avantages offerts par ce poste

Night shift allowance

Commuter transport subsidy

Medical benefits options

Pension scheme

Résumé du poste

Ignite. in Cape Town is seeking a German-speaking Customer Service Travel Advisor to assist global travelers via phone, webchat and email, managing flight and holiday bookings.

You will work on a fully on-site basis, with 40 hours per week across a rotating schedule, earning a base salary of R 20,000 per month plus night shift allowance and transport subsidy. Fluent German and English are required, along with at least 12 months in international call centers or travel industry experience; a clean

Qualifications

• Educational background: Grade 12 / Matric minimum.
• Languages: Fluent German and English, written and verbal.
• Experience: 12+ months in international call centers or travel agencies.
• Background: Clean criminal record and clear credit history.

Responsabilités

• Provide end-to-end customer support across all channels.
• Listen to feedback and resolve issues with proactive solutions.
• Manage itineraries and bookings, updating and processing flights and holidays.
• Explain travel guidelines clearly in German and English.
• Maintain productivity and accuracy while handling inquiries.

Connaissances

Active listening

Conflict resolution

Emotional intelligence

Formation

Grade 12 / Matric

Description du poste

Salary: R 20,000.00 per month + Night Shift Allowance + Subsidized Transport

Job Title: German-Speaking Customer Service Travel Advisor

Workplace Model: Fully On-Site (100%)

Physical Address: 19 Hertzog Boulevard, City of Cape Town, Western Cape, South Africa

Working Hours & Schedule: 40 hours per week (5 days/week, 8-hour daily shifts on a rotating roster between 09:00 AM and 02:00 AM SAST)

Languages Required: Fluent German & English (Written and Verbal)

Role Overview

In the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top-tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.

Key Responsibilities

• Customer Support Excellence: Provide outstanding end-to-end assistance across all communication channels.
• Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward-thinking solutions.
• Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.
• Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.
• Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.

Candidate Requirements

Essential Criteria:

• Educational Background: Completed Grade 12 / Matric qualification at minimum.
• Language Proficiency: Fluent written and verbal communication in both German and English.
• Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.
• Background Vetting: Clean criminal record and clear credit history.

Core Skills:

• Active listening, conflict resolution, effective time management, and ability to stay calm under pressure, reinforced by strong emotional intelligence.

Remuneration & Benefits

• Base Remuneration: R 20,000.00 per month.
• Night Shift Allowance: Extra compensation for operational hours worked after 07:00 PM.
• Commuter Transport Subsidy: Subsidized one-way company transport service (Company pays a portion; employee contribution is R315).
• Medical Benefits (Select One Option):
  • Option A — Medical Aid: Full coverage for the employee only.
  • Option B — Medical Insurance: Coverage for the employee plus up to 2 dependents.
• Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).