German-Speaking Travel Advisor – On-Site in Cape Town

Ignite; Khayelitsha; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Health coverage

Shuttle service

Pension plan

Job summary

Ignite in Cape Town seeks a German-speaking Travel Customer Advisor to be the frontline contact for international passengers. You will handle new bookings, itinerary changes, and cancellations, delivering high-quality support by phone, live webchat, and email in a fast-paced travel environment.

Fluent German and English are required, plus at least 12 months in global call centers or travel industry. The role is strictly on-site at 19 Hertzog Boulevard, with 40 hours per week and shifts from

Qualifications

• Fluent in written and spoken German and English.
• Experience in global call centers or travel/airline industry preferred.
• Clear credit and criminal background.

Responsibilities

• End-to-End Service across phone, live chat, and email.
• Resolve conflicts and provide immediate solutions.
• Verify data and process flight details and itineraries.
• Explain travel procedures in German and English.
• Maintain speed, accuracy, and productivity for inquiries.

Skills

German language

English language

Active listening

Conflict handling

Time management

Education

Matric / Grade 12

Job description

Ignite in Cape Town seeks a German-speaking Travel Customer Advisor to be the frontline contact for international passengers. You will handle new bookings, itinerary changes, and cancellations, delivering high-quality support by phone, live webchat, and email in a fast-paced travel environment.

Fluent German and English are required, plus at least 12 months in global call centers or travel industry. The role is strictly on-site at 19 Hertzog Boulevard, with 40 hours per week and shifts from