German-Speaking Support Pro: Global Retail Career in Durban

Cross Border Talents; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonuses

Paid training and structured onboardin

Opportunity to work on an internationa

Modern on-site office environment inUm

Job summary

Cross Border Talents seeks German-speaking Customer Support Agents for an international retail project based in Durban, with a modern on-site office in Umhlanga. You’ll engage German-speaking customers via phone, email, and live chat and handle orders, deliveries, returns, and product information with a focus on professional, customer-centric service.

Join a team in a fast-paced environment offering paid training, onboarding, and clear growth opportunities within a multicultural workplace.

Qualifications

• German-speaking customer support experience or fluency in German.

Responsibilities

• Support German-speaking customers via phone, email, and live chat.
• Assist with retail-related inquiries including orders, deliveries, returns, and product information.
• Provide accurate, professional, and customer-focused service.
• Document all customer interactions in internal systems.
• Collaborate with team leaders to improve customer experience.

Skills

German language

Customer service

Job description

About the job German Speakers Wanted in Durban!

We are currently recruiting German-speaking Customer Support Agents to join an exciting international retail customer service project based in Durban.

This is an excellent opportunity for German speakers who want to work in a professional, fast-paced environment while gaining experience on a global retail campaign.

Key Responsibilities

• Support German-speaking customers via phone, email, and live chat
• Assist with retail-related inquiries including orders, deliveries, returns, and product information
• Provide accurate, professional, and customer-focused service
• Resolve customer issues and escalate complex cases when required
• Accurately document all customer interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targetsWork closely with team leaders and colleagues to improve customer experience

What We Offer

• Competitive salary package
• Performance-based bonuses
• Paid training and structured onboarding
• Opportunity to work on an international retail project
• Modern on-site office environment in Umhlanga, Durban
• Clear career progression and long-term growth opportunities
• Professional, inclusive, and multicultural work environment

Apply Now

If you are a German speaker looking to build an international career in customer support, apply now or send your CV to:[e-mail]