German-Speaking Customer Support Specialist

Cross Border Talents; Durban; On-site; ZAR 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary + benefits

Structured onboarding and training

International work environment

Job summary

An international customer support company in Durban is looking for a German Speaking Customer Service Representative. This role involves providing professional support via phone, email, or chat, assisting with inquiries and orders, and resolving customer issues efficiently. Candidates should be fluent in German (B2-C2 level) and have strong problem-solving and communication skills. This position offers competitive salary and benefits, with a structured onboarding process.

Qualifications

• Fluent in German at B2 to C2 level (written & spoken).
• Good command of English for internal communication.
• Previous customer service or call center experience is a plus.

Responsibilities

• Provide professional customer support via phone, email, or chat.
• Assist with inquiries, orders, returns, and general account support.
• Resolve customer issues efficiently ensuring high service quality.
• Document interactions in internal systems accurately.
• Collaborate with internal teams for seamless service delivery.

Skills

Fluent German (B2 to C2)

Good command of English

Strong communication skills

Problem-solving skills

Basic computer literacy

Job description

An international customer support company in Durban is looking for a German Speaking Customer Service Representative. This role involves providing professional support via phone, email, or chat, assisting with inquiries and orders, and resolving customer issues efficiently. Candidates should be fluent in German (B2-C2 level) and have strong problem-solving and communication skills. This position offers competitive salary and benefits, with a structured onboarding process.