German Client Service Representative – Online Shopping Support

Cross Border Talents; Sandton; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

On-site role in Umhlanga

Structured onboarding

Job summary

Cross Border Talents in Umhlanga, Durban, is seeking a German-speaking Client Service Representative for online shopping support. You will assist German-speaking customers with online queries, provide fast, professional support, and collaborate in a global customer service environment. This is an on-site role based in Umhlanga.

Requirements include German language proficiency (B2–C2) and good command of English for internal communication. Prior customer service experience is preferred.

Qualifications

• German language proficiency at B2–C2 level, written and spoken.
• Good command of English for internal communication.
• Prev. customer service or call centre experience preferred.

Responsibilities

• Assist German-speaking customers with online shopping queries.
• Provide fast and professional support to customers.
• Work within a global customer service environment.

Skills

German fluency

English communication

Customer service

Problem solving

Teamwork

Tools

Computer literacy

Job description

German Client Service Representative – Online Shopping Support

Job Openings German Client Service Representative – Online Shopping Support

About the job German Client Service Representative – Online Shopping Support

We are seeking German-speaking Customer Service Advisors to join a growing international retail support team inUmhlanga, Durban.

Key responsibilities:

• Assist German-speaking customers with online retail queries
• Provide fast and professional support
• Work within a global customer service environment
• German language proficiency (B2–C2 level) – written and spoken
• Good command of English for internal communication
• Valid South African ID or residence permit

Preferred Experience & Skills

• Previous customer service or call centre experience (retail experience advantageous)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Basic computer literacy and ability to navigate support systems
• Fully on-site role based in Umhlanga
• Collaborative, multicultural team environment
• Structured training and onboarding support