German-Speaking Customer Service Advisor (Online Retail)

Cross Border Talents; Durban; On-site; ZAR 243,734 - 291,945; Full time

Benefits offered by this job

Benefits included

Structured training and onboarding support

Job summary

A leading online retail company is hiring German-speaking Customer Service Advisors in Umhlanga, Durban. This on-site role demands proficient German (B2-C2) and good English skills. Responsibilities include providing exceptional support to German-speaking customers, resolving queries, and maintaining records. Ideal candidates have a Grade 12 qualification and previous customer service experience. The company offers a dynamic work environment with structured training and support, requiring flexible working hours, including rotational shifts.

Qualifications

• Proficient in written and spoken German at B2-C2 level.
• Good English for internal communication.
• Valid South African ID or residence permit required.

Responsibilities

• Provide high-quality customer support to German-speaking customers.
• Resolve customer queries efficiently and professionally.
• Handle complaints and provide appropriate solutions.

Skills

German language proficiency (B2–C2 level)

Good command of English

Strong communication skills

Problem-solving skills

Basic computer literacy

Education

Matric / Grade 12 qualification

Job description

Our client, a leading online retail company, is seeking German-speaking Customer Service Advisors to join their dynamic team in Umhlanga. This role is ideal for customer-focused individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Location: Umhlanga, Durban (On-site)
Start Date: 6 April 2026; 30/Jun/26; 31/Aug/26; 31/Oct/26
Salary: R24,000 per month + Benefits
Working Hours: 24/7 Rotational Shifts

Key Responsibilities

• Provide high-quality customer support to German-speaking customers via multiple channels
• Resolve customer queries efficiently and professionally
• Handle complaints and provide appropriate solutions within set timelines
• Maintain accurate records of customer interactions
• Deliver a positive customer experience aligned with company standards

Minimum Requirements

• German language proficiency (B2–C2 level) – written and spoken
• Good command of English for internal communication
• Matric / Grade 12 qualification (essential)
• Valid South African ID or residence permit

Preferred Experience & Skills

• Previous customer service or call centre experience (retail experience advantageous)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Comfortable working rotational shifts (including weekends)
• Basic computer literacy and ability to navigate support systems

Work Environment

• Fully on-site role based in Umhlanga
• Collaborative, multicultural team environment
• Structured training and onboarding support