German Speaking Customer Service rep

Cb Talents Sp; Cape Town; On-site; ZAR 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary

Relocation Support

Career Development Opportunities

Fully Paid Training

Modern Office Environment

Job summary

A leading customer service provider is seeking a German-Speaking Customer Support Agent to join their team in Umhlanga, Durban. This on-site position offers a competitive salary of R20,000 – R25,000 per month, along with relocation support, including accommodation for 20 nights. Candidates must be near-native German speakers with previous experience in customer service. The role involves providing high-quality support, managing inquiries, and meeting customer satisfaction KPIs in a fast-paced environment.

Qualifications

• Fluent in German (B2–C2) and professional English.
• Previous experience in customer service or call center.
• Valid permission to work in South Africa and clean record.

Responsibilities

• Provide high-quality support to customers via phone and email.
• Manage orders, deliveries, returns, and inquiries.
• Resolve customer complaints efficiently.
• Maintain precise records in internal systems.
• Meet and exceed quality and customer satisfaction KPIs.

Skills

Problem-solving abilities

Basic computer literacy

Near-native German

Professional English proficiency

Education

Matric (Grade 12)

Job description

Job Title: German-Speaking Customer Support Agent

Location: Umhlanga, Durban (On-site with Relocation Support)

Salary: R20,000 – R25,000 per month + Benefits

Are you fluent in German and looking for a career move to sunny Durban?

We are seeking a professional, solution-oriented German Customer Support Agent to join our international team in Umhlanga. This is a fantastic opportunity to utilize your linguistic skills in a fast-paced retail environment while enjoying a competitive salary and a comprehensive relocation package.

Whats on Offer?

Competitive Salary: R20,000 – R25,000 per month.

Relocation Support: Well fly you to Durban and provide 20 nights of local accommodation to help you settle in.

Growth: Career development opportunities within a global environment.

Training: Fully paid training and onboarding.

Environment: Work from a modern office in the heart of Umhlanga.

Your Key Responsibilities:

• Provide high-quality support to German-speaking customers via phone and email.
• Manage the end-to-end process for orders, deliveries, returns, and product inquiries.
• Resolve customer complaints efficiently and elevate complex cases when necessary.
• Maintain precise records in internal systems to ensure data integrity.
• Consistently meet and exceed quality and customer satisfaction KPIs.

What Were Looking For:

• Language Skills: Near-native German (B2–C2) and professional English proficiency.
• Education: Matric (Grade 12).
• Experience: Previous experience in customer service or a call center environment (Retail experience is a plus).
• Skills: Strong problem-solving abilities and basic computer literacy.
• Flexibility: Comfortable working in a fast-paced environment with rotational shifts, including weekends.
• Compliance: Valid permission to work in South Africa, a clear criminal record, and a clean debt record.

How to Apply

If you are ready to take the next step in your career and enjoy the lifestyle Durban has to offer, apply today!