German Speaking Customer Service Representative

Trusoft Limited; KwaZulu-Natal; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Trusoft Limited in Durban is seeking a motivated Customer Service Agent to join the team and deliver outstanding service to customers. You will handle calls and emails, resolve inquiries, and help customers with product information, order status, and billing questions.

The role emphasizes customer-centric communication, accuracy in CRM documentation, and professionalism. This is an excellent entry into a well-established organization that values its employees.

Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing solutions.
• Document customer interactions and feedback accurately in the company's CRM system.
• Assist customers with product information, order status, and billing inquiries.
• Escalate complex customer issues to team leads or relevant departments for resolution.
• Adhere to company policies and procedures while maintaining a high level of professionalism.
• Proactively identify customer needs and offer relevant products or services.

Job description

Our client is actively searching for a motivated and customer-focused Customer Service Agent to become a key member of their team in Durban. This role requires an individual with excellent communication skills and a passion for assisting customers, resolving their issues promptly and efficiently. You will be operating from our client's vibrant office in Durban, contributing to a positive team atmosphere and upholding the company's commitment to outstanding service. This is a fantastic opportunity for someone looking to build a career in customer service within a well-established organization that values its employees and their contributions to customer satisfaction.

Key Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing solutions.
• Document customer interactions and feedback accurately in the company's CRM system.
• Assist customers with product information, order status, and billing inquiries.
• Escalate complex customer issues to team leads or relevant departments for resolution.
• Adhere to company policies and procedures while maintaining a high level of professionalism.
• Proactively identify customer needs and offer relevant products or services.

Requirements